Some users of Gmail on mobile devices and desktop computers are reporting problems with their accounts. These problems include incorrect messages, slow connections, and even freezes. To fix these issues, users can try the following fixes:

  • Reset your Gmail account to its defaults. This will clear out any data and settings that may have been changed since you last used your account.
  • Check for and fix any issues with your phone’s battery life. If your phone is not draining the battery as quickly as it used to, you may be able to improve its performance by using a power saver app or by turning off background tasks in Gmail.
  • Try refreshing your email address book if it has been inactive for a long time or if you have added new people to your address book recently.

1. Is Your Internet Connection Working?

If you have a problem with your internet connection, your device will still be able to access your Gmail account and messages. If you’re using a web browser, open other websites in a new tab and make sure they load correctly. ..

If you’re having trouble connecting to the internet, try these tips: -Check your connection: Make sure you have the latest software and hardware updates installed, and that your router is working properly. -Restart your devices: If you’re using a desktop or laptop, try restarting it. If you’re using a smartphone or tablet, try restarting both the device and the network connection. -Check your internet service: If you’re using a wired connection, make sure there’s no obstruction between your modem and computer. If you’re using a wireless connection, make sure there’s no obstruction between your device and the access point or router. -Try different browsers: Some browsers (like Chrome) are better at connecting to certain websites than others (like Firefox). Try switching browsers if you’re having trouble connecting to a website. ..

If you’re using mobile or cellular data, make sure you have an active data plan. Putting your phone in and out of airplane mode could also help refresh your internet connection.

If you can’t access the internet, troubleshoot your Wi-Fi connection by moving your device closer to the router, updating the router’s firmware, or rebooting the router. If that doesn’t work, inspect the network’s admin dashboard and confirm that your device isn’t blacklisted.

If you’re having trouble connecting to the internet over your mobile data connection or if you’re having trouble getting high-speed internet over Wi-Fi, be sure to check out our tutorials on fixing slow mobile data connections and getting high-speed internet over Wi-Fi. ..

2. Check Gmail Service Status

If your internet connection isn’t the problem, check that the Gmail servers aren’t experiencing a temporary downtime or outage. Head to the Google Workspace Status Dashboard and confirm that Gmail is available.

Gmail is available and working smoothly, but there may be some disruptions or outages. A green checkmark next to the email service means that it is working properly. A yellow exclamation or red “X” icon indicates that there is a problem with the service.

If you’re using a website monitoring platform like DownDetector, you can also check for service disruption. Head to Gmail’s status page on DownDetector and check if any Gmail problems are reported.

3. Use a Supported Browser

Gmail may not work correctly on some browsers that are not optimized for the email service. For optimum user experience, Google recommends using the latest versions of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Gmail requires that you have cookies and Javascript enabled in order to use some of its features. If you don’t have these tools enabled, some of the features of Gmail may not work. The recommended browsers mentioned above have both cookies and Javascript enabled by default. So unless you previously disabled cookies or Javascript, you don’t have to turn them on manually.

If Gmail still isn’t working in your browser, close and reopen the browser and try again. If you still can’t get Gmail to work, please ensure your browser is up-to-date by checking for updates.

4. Try Gmail in Incognito Mode

Some buggy browser extensions or add-ons can interfere with some Gmail functionalities and prevent the email service from working correctly. If you’re having trouble accessing your Gmail account in incognito mode, that may be a sign that the problem is caused by a buggy extension or application. ..

Private browsing mode in Google Chrome allows you to disable all browser extensions, which can help to improve Gmail performance. If you notice that Gmail and other websites are not working correctly in private browsing mode, try disabling one extension at a time to see which one is causing the problem. ..

We recommend reading this guide on installing only safe browser extensions to learn more about the different types of browser extensions and how to be sure they are safe.

5. Adjust Date and Time Settings

If your device’s date or time is incorrect, you can set it to update automatically. Head to your device’s settings menu and ensure the date and time settings are set to update automatically.

In Android, go to Settings > System > Date & time and toggle on both Use network-provided time and Use network-provided time zone.

To set your iPhone and iPad’s date and time, go to Settings > General > Date & Time and toggle on Set Automatically.

6. Enable IMAP in Gmail

IMAP is an email program that lets you access your Gmail inbox from other email clients/apps. If you aren’t getting messages in Apple Mail, Yahoo Mail, Outlook, or other apps that use IMAP to access Gmail, check that IMAP is enabled in your Gmail account settings. ..

7. Check Gmail Notification Settings

If you’re having trouble receiving Gmail notifications on your device, check your account settings and make sure that notifications are enabled for the type of emails you want to receive. Likewise, make sure that notification settings are set up at the system level. ..

Change Gmail Notification Settings in Android

Open the Gmail app on your device and follow the steps to change email notification settings.

Change Gmail Notification Settings in iOS

To allow Gmail notification in your iPhone’s Settings menu, open the Settings app and select General. In the Accounts section, select Gmail and then click on the three lines in the top left corner of the screen to reveal a list of options. On the left side of this list, select Allow notifications from other apps. Configure your inbox notification preferences to allow Gmail notifications in your iPhone’s Settings menu.

In the “Alerts” section, you can toggle on Sounds, Badges, Lock Screen, Notification Center, and Banners.

The All new mail option will send notifications for all new emails in your inbox, while “Primary only” will only notify you about new emails in the Primary section of your inbox. Select High priority only if you want notifications for emails that Gmail identifies as high priority.

Change Gmail Notification Settings on Web

  1. Open your Gmail inbox on a web browser.
  2. Click the gear icon in the top right corner of the Gmail inbox and select Settings.
  3. Under “General,” click “Sign In.”
  4. Enter your Google account password and click Sign In.
  5. Under “Email,” click the gear icon and select Accounts. Select your primary email address from the list of accounts and click Add Account.
  6. Enter your secondary email address, if you have one, and click Add Account.
  7. Click Next Step at the bottom of the page to finish setting up your Gmail account ..

8. Force Close and Reopen Gmail

If you’re having problems with Gmail on your mobile device, force closing it and restarting the app can help resolve some of the issues.

Force Close Gmail on iPhone or iPad

To force close an app on an iPhone or iPad:

  1. Open the App Store on your device.
  2. In the App Store, tap on the app you want to close.
  3. Tap on the three lines in the top left corner of the app’s screen.
  4. Tap on “Force Close.”
  5. If you’re prompted to save your work, tap “Yes.” ..

If your iPhone or iPad has a Home button, press and hold the button to open the App Switcher.

Force Close Gmail in Android

  1. Open the Google Play Store and search for " Gmail force-close"
  2. Tap on the “force close” button to close Gmail.
  3. Your device will reboot and you’ll be able to continue using your account.

If you’re using Gmail, you can see all of your apps and notifications in the App & notifications > See All Apps setting.

If the problem persists, clear the app’s cache file and storage data and try again. Jump to the next section for detailed instructions.

9. Clear Gmail Cache & App Data

Google’s Gmail app is susceptible to crashing and exhibiting other forms of malfunction if users accumulate corrupt cache files and app data. ..

To clear the cache and storage data on your Gmail account, follow these steps:

  1. Force close Gmail.
  2. Open the Google app on your phone and sign in.
  3. Under “History & Activity,” select “History.”
  4. Under “History,” select “Cache.”
  5. Select any messages you want to delete and tap “Delete.” ..

If you’re having trouble using Gmail, try clearing its cache storage. If that doesn’t work, you may need to delete Gmail’s data from your device. ..

After clearing the app’s data, you may need to re-do some of the customizations made to Gmail. For example, you may need to set up notifications for new messages, change the theme of your Gmail account, or swipe left or right on messages to move them between your Inbox and Trash.

10. Update Gmail

If you’re having trouble using your device’s software, it might be because there are software bugs or incompatibilities involved. If you’re having trouble using Gmail, it might be because the app version installed on your device is outdated or incompatible with your device.

If you’re having problems with your email service, update it to the latest version. If the problem continues, uninstall and reinstall Gmail from your device. This could help resolve minor performance issues.

11. Restart Your Device

Gmail still fails to work correctly after updating the app? If you have updated your Gmail account recently, then you may have noticed that your email service has been struggling to keep up with the latest changes. This can be due to a number of factors, but one of the most common culprits is an update to Google’s mobile app. If you’ve had your device rebooted in order to try and fix the issue, that might be a good idea - but it’s also possible that this didn’t fix the problem completely. In either case, turning your device back on and trying again should help things get back on track.

Contact Google Support

If you’re having trouble with your Gmail, please visit the Gmail Help Center for more potential solutions to problems.